Contact Flower Girl Dress For Less
Welcome to Flower Girl Dress For Less' online Customer support center, available for your convenience 24 hours a day, 7 days per week! Please read our frequently asked questions below before contacting us by email.
Do your dress sizes run big or small?
To avoid exchanges, please take a few minutes to measure the child that you are purchasing for and compare them to our garment measurements provided for each dress. Please do not assume that just because the child wears a size 6, then any size 6 dress will fit. While sometimes this is true, you always have to look closely at the proportions of a child's body in comparison to the garment measurements. We are happy to assist any sizing questions that you may have.
How do I measure my child?
You will want to measure her (bare-skinned) with a smooth tape measure and obtain the chest, waist and top of the shoulder to floor. Take the tape measure under her arms and go directly over the bust line. Get an actual measurement- do not place your finger or give an inch- you will want exactly what she is in inches. For the waist, you will want to go around her with the measuring tape right at the belly button. Some children have a slight pooch belly, so you will want to measure the widest point of where it sticks out. Most of our dresses should fall mid-calf to ankle so looking at the length measurement is important. You always have to consider the length measurements of the garment are from the top shoulder seam to the hem line- so that is where you will want to measure from. You will take the tape measure all the way down the front of her and see where it falls on the leg ...should be mid-calf to ankle for a ballerina length. Also, take note of where the model is wearing it on the photo on our site.
What if I do not have a soft tape measure?
Very simple! You can take a piece of string, belt, or robe sash and then lay that down on a regular construction tape measure or yard stick.
What if I get the dress and it doesn't fit?
You should contact our company the day that you received the dress by submitting a ticket in the Return Authorization (RA) Request Department. Remember, all dresses received on a Friday or Saturday via air, cannot be returned. Our direct returns department email address is support@flowergirldressforless.com
What happens if I measure and my girl looks to be fitting in a much smaller or bigger dress than she normally wears?
You always have to start with the length measurements first. You can always take in a top of a dress, but if you do not have the length sitting correctly, then you may get a dress that fits, but looks funny as the waist will not fall in proportions to the child's body. For example, you cannot place a petite and tall 7 year old in a size 3 dress just because her upper body is small- you have to imagine that the waist and armholes will ride too high on the body. If you find that your child exceeds or is the same as the garment chest or waist measurement, please go up in size as the dress will not zip.
Are your dresses floor length or tea-length?
Most are meant to be worm mid-calf to ankle, and we do have some that are longer than that length- you will want to follow the pictures and size charts we are giving you.
Is there any room in the seams of the dresses to be let out if needed?
Most all of the dresses have 1/4 inch which is surged into the side seams, however, please do not purchase a dress that is the same size or smaller than your child. It will lead to unnecessary disappointments for our most important customer-your child.
Do you offer plus size dresses?
Yes, many of our styles go all the way to an 18 size. Our staff can also assist you in determining which style works best for individual body types. Please submit a ticket in the Sizing Department with your child's measurements.
How can I track the status of my order?
You will receive an email confirmation of your UPS tracking number emailed to the email account that you used to place the order on the night that we ship your box. If you have spam blockers or filters- it may hit one of those files. It will be directly from UPS.com so please check this before contacting us for status.
If you have not received your shipment notification email and would like to find your order status, please submit a ticket in the Order Status Department. We will get back to you usually within a few minutes during business hours.
My wedding is tomorrow! Can you get me a dress?
Yes and no. Yes, we can get the dress if it is available. Rush charges of $20.00 do apply to all orders being shipped the same day. Rush charges are charged only because our staff has to make an unscheduled arrangement with our shippers to send the items.
Please Note: All orders that need to go out on RUSH must be called in by 10 am PST to go out that same day.
How long before my wedding should I order?
We recommend that if you find a dress that you have your heart set on, to contact us to check the availability of it for your future date. Most children will not drastically change within a month or so. However, if you measure your girl and you figure you will be doing alterations regardless of how far out in advance, then go ahead and get it off of your list. Keep in mind that Easter- Summer dresses sell very quickly- so don't wait too long! Also, any closeout dresses or sale dresses are onhand stock only.
Submit a ticket in the Availability of Stock Department. We usually answer within a few minutes during business hours.
Do you ship to outside of USA?
Yes, you may email us or place your order through our site-We ship all international orders through GEM (Global Express Mail) which arrives to most countries within 5- 7 business days. Shipping ranges between $35.00-$45.00 USD for a box weighing up to 10 pounds-please use our shipping calculator at the top left hand corner of the site to calculate shipping before ordering. Shipping charges are for shipping- you will need to check with your local customs to see if they are going to collect duties or tariffs. What you are paying us for is to ship the box to the address and please note that duties or tariffs collected are paid to your local government or country and none of those funds come back to the States.
Do you have swatches of your dresses?
Yes, we do have many small samples of fabric or petals. You may mail your request along with a postage paid envelope and we will be gladly mail back the samples to you. Not all of our dresses have swatches available, so please submit a ticket to the General Department to check availability before you mail your request.
What shade is your ivory?
All of our ivory dresses are in the bridal family of ivory. Be careful of pageant types of dresses out there that are the darker, yellowed ivory. All of our dresses would be considered candlelight ivory or soft ivory in the bridal market. To be sure, order a color swatch and see for yourself.
Can the flowers be taken off of the waist of the dresses so that I can place my own sash on top?
Please read all descriptions of dresses to see what is specifically mentioned about flowers being pin-off or easily removable. Descriptions that read- attached, can usually be detached from the dresses, however, you may want to place something on top of what you have removed. We will be happy to answer any specific questions on any of our dresses.
Where are the dresses made?
About 97% of our dresses are made in the US.
How can you offer lower prices than the wedding stores?
Our company negotiates factory direct pricing and maintains only an Internet and warehouse for our inventory. We have no large overhead that we have to pass on to our customers, so its saves you money. We are constantly searching out vendors and negotiating special pricing to pass on to our customers. We also bulk stock items and buy in volume to be able to pass these savings to you.
Can you create a dress in another color, if I send you the material- or can I buy fabric?
Though we have resources to create a dress for you, we cannot be responsible for fabrics and measurements that are involved with a custom dress. We will, however work with you in any way we can to find a dress that matches your color choice. There hasn't been a color yet that we cannot match. The manufacturers will not sell their fabric directly to us or the public.
Do I need a petticoat/ crinoline or slip with the dresses that you sell- and how do I make the dress poufy?
About 99% of our dresses all have additional crinoline built into the second layer of the dress. You may choose to leave it as it or separate the netting to "pouf" it out. All of our dresses are fully lined so there is no itchy scratchy on your child's body. You will separate it in your hand and pull it apart and scrunch it like you are rolling something in your hand. For single layer crinolines we always roll it up and scrunch it. The more that you play with the crinoline, the poufy the dress will become.
How do I care for my dress?
If desired, we recommend that you set your iron on a heat of level 1 for any tulle netting (usually outside layers), mirror or crystal organza, level 2 and for any satin level 3-4. You are the best one to judge your iron, however, take your time when doing so and the dress will be crisp and wonderful! Any attempt at doing it quick-will result in a hole or burn on the dress. For cleaning we advise "Dry clean only". Please do not try to hand wash these items, we all know, it never looks the same and they will shrink and warp. Be kind to the dress and have them professionally dry cleaned so they will last for future wearings.
Do you have a store that I can pick up my order?
We do not have a local store open to the public and our location in Chatsworth is not open to the public.
Can you send me a catalog?
We maintain all of our pictures online. However, if there is something that you need to see more of, feel free to submit a ticket in the General department with your request.
Do you wholesale or offer discounts?
You would need to contact us by submitting a ticket in the General Department with specifics of orders. We do not discount multiple dress orders on any dresses less than $49.99.
Can I order on-line or can I order it over the phone?
You are welcome to place over the phone by calling 877-858-1188. The fastest way to get your order placed is by our online store. If you call in, we will still require all information as our online store. Most people choose to order online due to increased site privacy and security and it is a faster method of ordering as the order will go straight to processing.
What types of payments do you accept?
We accept Visa, Master card, and American Express and ATM debit cards and Paypal. You may also send us a Money Order. We also accept checks through our preferred partner Paypal.com. Paypal.com is an online payment service that's fast easy and free and best of all- takes minutes to complete the transaction.
Can the customer order multiple dresses to try on and return?
We prefer to not ship multiple dresses for trying on purposes for one child as this unnecessarily removes dresses from our inventory that another customer may be in need of. You will also need to read our Policy as some dresses on our site have specific restrictions on them. Please be aware that we do have a seamstress on staff that is available for offering sizing suggestions to help find the best fit dress for your child.
Still have not received my prepaid label?
When making an exchange on an eligible dress, our company will email you a prepaid label for you to use to send the dress back to us for exchange. The prepaid label comes in the form of an email from UPS.com to the email account that you provided on your order. Just be aware that depending on your email provider, it may hit your spam blocker or junk mail folder.
What happens if my order has already been shipped and I input the incorrect shipping address while placing my order?
We are able to correct the shipping address once a package has been shipped through UPS (as long as it has not yet been delivered); however, making an address correction will incur an $11.00 service charge will must be billed to your account. Since this is a time sensitive issue with UPS, we must be informed of this address correction immediately- prior to delivery- delaying any part of this may result in being unsuccessful with this request.
Is your jewelry lead free?
Yes, all of our jewelry products are lead-free as our company is in direct compliance with all US Regulations for Child Product Safety.
For petal dresses, can I insert my own petals into the dress?
Yes, this dress has a slit in the back (underneath the bow of the sash) to where you can insert your own petals into the tulle of the skirt of the dress.
Are the veils on the crowns removable?
Yes, while the veil is attached to the crown, it can be removed by a seamstress.
What are your shoes made of?
On other websites, they claim that they are made of leather as they look and feel just like leather; however, the material of the fancy ballet shoe is truly man-made leather.
Can I order an extra sash and how much?
We do sell our sashes separately in which the cost does vary depending on the type of sash. Please see our extensive collection of sashes on our site.
Is there sales tax?
There is sales tax on all orders that are being delivered in the state of California (the shipping address would be in California).
How can I speak with a customer service representative?
We do have highly skilled and knowledgeable customer service representatives available during our business hours to answer any questions that you may have. We ask that you email our inquiries through our support site in which your question will be directed to a specific CSR agent who is trained to quickly resolve the needs of your inquiry. Please email us at support@flowergirldressforless.com. We ask that because we are an internet based business that you email in your inquiries as they are directed immediately to the department who are trained in your type of inquiry which will result in faster resolution.
How do I make a return or exchange?
All Exchange and Return information is handled through email only. Please visit our support site and submit a ticket to our Return Authorization (RA) Request department. Please email support@flowergirldressforless.com
Is your website Secure?
Yes, our website is secured. You can view our security logos at the bottom of each page on our website in which you can be assured that your transaction information is secured to provide you with the safest and most confidential resources.
How long have you been in business?
The owner of our company has been in business for 23 years as of 2010. She comes from a family of southern seamstresses and was formally trained in Fashion Design. The online store was opened 10 years ago so that we could sell worldwide. Our trained and kind staff works tirelessly to help everyone that comes to our company for their special day. The core belief and foundation for this business is that every child deserves a special dress no matter what budget a parent may be working with. We are selective with our products that we offer and work with vendors who adhere to the same high standards. She makes sure that we only sell the highest quality dresses at the right prices that everyone will love. We know that you will be pleased.
FAQ
Visit our FAQs for answers to most common questions and issues. If you don't find an answer to your question or a resolution to your issue, contact customer service below.
Contact Customer service
A staff of helpful and friendly experts are available to answer all your questions. Please select your topic and enter the information as detailed as possible so our knowledgeable staff can respond to you in a prompt and efficient manner. After you enter your information a ticket will be generated and you will receive a response within 24 hours or less during business hours.
Please be sure to check your Spam folder to unblock emails from our site (support@flowergirldressforless.com) to ensure you receive any notifications from us regarding ticket status. You will receive a confirmation email upon submitting your ticket. As soon as there is a response to your ticket, you will be notified by email.
For fastest response, please select from one of the following customer service topics:
When you submit a ticket you are automatically registered and will receive an email with your password. Feel free to login and track the status of your open ticket(s) at any time. Subsequent ticket submissions can be requested through our login area with your email address and password.
Please note that the login area on the Support Portal is for return customers to check on the status of an open Ticket or for customers who are already in our system and have a password. Once you've used our Support Portal and have received a password it can be used for any future tickets you open as well.
Shipping
address
[We are not open to the public]
Flower
Girl Dress For Less, Inc.
21354 Nordhoff Street
Suite 104
Chatsworth, California 91311 |
Phone Numbers
PLEASE READ BEFORE CALLING. Please look at our extensive FAQ’s before calling our company as many answers to your questions are already there. All Exchange, Return and Sizing Issues are handled through email only. Please visit our support site and submit a ticket with your question or concern. We are an internet based business and therefore emailing our knowledgeable service team will receive a faster response.
Our support system directs your question to a specific customer service department that handles your type of inquiry. By submitting your question to our customer service topic above, your question will be directed to a specific CSR agent who is trained to resolve the needs of your inquiry. Calling in will result in a delay as your inquiry will be re-directed to those trained staff members. Therefore, please submit your questions by clicking on a customer service topic above. If you need to call in for an event taking place within 3 days or less, then our Customer Service Reps can be reached on our toll-free 877-858-1188 number. If all agents are busy, please leave a message and we will contact you within 24 hours. Calls are returned in the order they are received.
Office Hours
| Monday
- Thursday |
10:00am
- 4:30pm Pacific Standard Time |
| Phone Hours |
10:00am
- 2:00pm Pacific Standard Time |
| Friday |
10:00am
- 4:00pm Pacific Standard Time |
| Saturday
& Sunday |
Closed |
